ACCOUNT DELETION
Delete your StarryTrader account.
You own your account, and you can delete it whenever you want. This page shows you how to request deletion and exactly what happens to your data.
The app
App and developer
This page covers the StarryTrader app, published on Google Play by Emmanuel Carter. It applies to the account you create to use the app and the Services.
The steps
How to request account deletion
You can delete your account in two ways. Choose whichever is easier for you.
- Delete it inside the app. Open the StarryTrader app and go to Settings. Choose Delete account, then follow the prompts to confirm your request.
- Or email us. Write to team@starrytrader.com from the email address on your account, with the subject "Delete my account". We action the request and reply when it is complete.
Your data
What happens to your data
When we complete your request, we delete the data below and keep only what we are required to.
| Data type | What happens | Retention |
|---|---|---|
| Account profile data you gave us (such as your name and email address) | Deleted | Within 90 days of your request |
| App activity and usage data linked to your account | Deleted | Within 90 days of your request |
| Device and analytics data linked to your account (such as device type and app usage) | Deleted | Within 90 days of your request |
| Support and correspondence records | Kept | Two years |
| Records we must keep for legal, tax, or compliance reasons | Kept | Up to 7 years |
| Aggregated and anonymised usage data that does not identify you | Kept | Retained indefinitely |
Need a hand with deletion?
Email the team and we will walk you through it and confirm when your account is gone.